Frequently Asked Questions

We've put together a list of questions we get asked daily. If you have any further questions or would like clarification, please contact us at info@staavias.com

Are these all the designs you have? 
Yes as we have just started, we are taking things a little slow. However, we have more styles coming very soon - most likely in the new year. 

When can we expect more designs? 
Our styles will be available all year long to ensure customers outside of New Zealand are not disadvantaged. We are working to add a couple more styles before the end of 2016.

Will you bringing out more flats? 
Yes definitely! A few flats will be released initially towards the end of 2016. 

Winter is coming up, will you have boots? 
Yes we will have a few boots available for the Autumn/Winter season in the new year. 

My feet are long and narrow, do you have any shoes that I would fit?
Our flats are average size width and the rest of our heels are all wide width. 

Why are your shoes made in China and not in New Zealand?

We would have loved to have our shoes manufactured in NZ, it would've saved us so much headaches and trouble. It would've been more easier to manage and we did manufacture shoes in NZ. However, our decision to produce offshore was mainly due to the following reasons. 
1. The rising prices of everything means it will be unsustainable.
2. Our shoes are very specialised and requires specific knowledge and experience. 
3. Footwear industry is very small in NZ, therefore every component needed to make a shoe will be sourced overseas. 

We believe China has the skill set, experience and knowledge required to do our shoes. They also have established manufacturing plants and are within a community of companies who provide components needed to make shoes. It also allows us to provide competitive pricing within the premium footwear ranges. 

What is this payment plan you offer? 
We offer a monthly plan with a 20% upfront deposit and monthly repayments. This can be done online. 

How do I get on to the payment plan? 
1. Choose your shoes.

2. Add to Cart

3. Proceed to checkout.

4. Add in details and click continue. You will be given two options to pay - chose the "LayBuy"option by PayPal. 

Is the layby payment available to me if I'm outside of NZ? 
Yes it is available to customers from all countries. 

What countries do you ship to? 
So far we've shipped to Australia, United States, Fiji, Niue, Samoa and Singapore. We use DHL Express and NZ Post for our international orders. These usually take within 3 - 8 business days. 
Size Chart

To ensure a correct fit, please measure your feet to find the LENGTH and GIRTH measurements.

To measure the LENGTH of your foot, measure from your heel to the end of the tallest toe. 

To measure the GIRTH of your foot, measure right around the widest part of your foot. 

Compare your measurements to these measurements below. If you need help or have any questions - jump on live chat or email/phone us. 

 Size 10 10.5 11 11.5 12 12.5 13 14
Length (cms) 26.4 27.3 28.1 29.0 29.8 30.7 31.5 32.3
Wide Width (cms) 24.4 25.0 25.7 26.3 26.9 27.6 28.3 29.2