Have questions? Check our FAQ below...
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All orders will be dispatched within 24 hours of order being received except for weekends. In which they will be dispatched on the following Monday morning provided it is not a NZ public holiday.
New Zealand customers
Standard shipping - 1 - 2 business days.
Urgent express shipping - 3 hours. (Auckland only)
Australian customers
Standard shipping - 4 - 8 business days.
URGENT EXPRESS 2 - 4 business days.
United States & Canada
Standard Shipping - 4 - 8 business days.
URGENT EXPRESS 3 - 5 business days.
Pacific Islands
Standard shipping - 4 - 8 business days.
Please contact us if you are outside of the above countries for shipping rates - info@staavias.com
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New Zealand customers
FREE shipping within New Zealand 1 - 2 days.
$39.99 NZD for URGENT EXPRESS shipping with 3 hours.
Australian customers
$9.99 NZD shipping to Australia 4 - 8 business days.
$44.99 NZD URGENT EXPRESS 2 - 4 business days.
United States & Canada
$24.99 NZD flat rate shipping 4 - 8 business days.
$58.99 NZD URGENT EXPRESS 3 - 5 business days.
Pacific Islands
$29.99 NZD flat rate shipping 4 - 8 business days.
Please contact us if you are outside of the above countries for shipping rates - info@staavias.com
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We love our shoes and we want you to love your shoes too. If you are unhappy with your purchase or your item(s) are faulty, please let us know. We are happy to offer an exchange, store credit or cash refund - it's completely up to you :)
Things to remember:
- You must contact us within 14 days of receiving your item(s) to discuss a return - info@staavias.com
- You are responsible for sending item(s) back to us. We strongly recommend you track the item(s) as we do not take any responsibility for lost or stolen item(s).
- Shipping fee is non-refundable.
- Shoes and packaging MUST be returned in original condition unmarked and unworn - NO EXCEPTIONS.
- Once item(s) is received at our warehouse, please allow 24 hours to process. A small restocking fee of 10% applies to all cash refunds.
- Cash refunds will be issued via the payment method you used to pay for item(s).
- Refunds take 3 - 5 working days to show up into bank account - depending on your bank.
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We sure do.
Click HERE to see our sizing chart.
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Our shoes have been designed so they look super huge or like clown shoes.
Shoes are very generous with fit. They are suitable for wide feet. Shoes with laces can be adjusted even further to fit extra wide feet.
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- We accept all major credit cards.
- Afterpay. This is a buy now, pay later option available to NZ & Australia customers.
- LayBuy - This is a buy now pay later option available to customers in NZ, Australia and the UK.
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Using Afterpay you can pay for your order over 8 weeks. There's no interest or added fees and nothing to pay up front for returning Afterpay users. Payment is automatically deducted from your credit card in four equal payments each fortnight and your order is shipped as normal, so there's no waiting like a layby.
*Maximum order value for debit credit cards is $500
To use Afterpay you need:
- A debit or credit card
- To be over 18 years of age
- To live in Australia or New Zealand.
- Have a Visa or Mastercard (please note AMEX is not accepted)
When Afterpay is available for your order it will appear as a payment option at the payment screen of checkout. Just follow the steps to make your payment.
If returning products from your order any refunds are adjusted to your final payment schedule. If your entire order is refunded prior to your first payment being charged no payment will be taken for your order.
For full terms and conditions or to access your Afterpay account please visit:
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Laybuy lets you pay for your order over 6 weekly payments. There's no interest or added fees.
Payment is automatically deducted from your credit card in six equal payments each week and your order is shipped as normal, so there's no waiting.
To use Laybuy you need:
- A debit or credit card
- To be over 18 years of age
- To live in Australia, New Zealand or in United Kingdom.
- Have a Visa or Mastercard.
When Laybuy is available for your order it will appear as a payment option at the payment screen of checkout. Just follow the steps to make your payment.
If returning products from your order any refunds are adjusted to your final payment schedule. If your entire order is refunded prior to your first payment being charged no payment will be taken for your order.
For full terms and conditions or to access your Laybuy account please visit:
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We don't have a set schedule for releasing new designs. Stay tuned via by joining STAAVIAS VIP CLUB to be the first to find out.
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We are working on extending our current range to include as many different styles as possible. We won't be able to release all at once but keep an eye out via our STAAVIAS VIP CLUB and social media channels where we announce restocks and new drops!